“Genuine warmth, flexibility, care and friendliness of staff is our biggest USP….” – Anand Chatterjee, GM, Planet Hollywood, Goa
In Conversation with Aarti Kapur Singh

The genuine warmth, flexibility, care and friendliness of staff is the biggest USP.
Anand Chatterjee
General ManagerPlanet Hollywood, Goa

The most important aspect of feeling like a star is to be treated like one! Planet Hollywood Resort is synonymous the world over with providing the right blend of service, luxury and quiet efficiency, internationally acclaimed for all-round excellence and unparalleled levels of service. Built on a 10-acre piece of Uttorda, one of the cleanest beaches in Goa, Planet Hollywood has a stunning collection of rooms, each with its unique piece of Hollywood memorabilia and prosperously appointed facilities.

Tell us something about your background.

I did Hotel Management from IHM Calcutta. I joined Welcome group Management Institute (WMI) as a Hotel Executive Trainee and graduated in 2001. My career includes pre-opening and operations of ITC Grand Maratha Sheraton in Mumbai and ITC Sonar Bangla Sheraton in Calcutta. Have also worked with ITC Grand Kakatiya Sheraton, Hyderabad and ITC Park Sheraton, Chennai before joining The Oberoi Hotels and Resorts. With the Oberoi Group, have worked in several resorts including The Oberoi Udaivilas, The Oberoi Rajvilas, Trident, Chennai, The Oberoi Wildflower Hall and Trident Bandra-Kurla.

An avid reader and aviation enthusiast, have also done several general management courses from Cornell and Harvard.

What is the history of your association with JMJ Group/ Planet Hollywood?

I became a part of Planet Hollywood Beach Resort, Goa in the construction phase and brought it to operations with set up of systems and procedures. Its Planet Hollywood’s first hotel outside USA. So I and my team have been involved in getting the brand set up, system integration and all allied activities.

What kind of travellers are you targeting?

Goa is primarily a leisure destination be it for pure family/friends leisure trip or business leisure like off-sites and incentives. It’s also a great wedding destination. Although it generates some amount of room nights from the local Industrial Zones, the leisure tourists dominate the business.

Goa is inundated with all kinds of hotels that offer unique experiences… How does Planet Hollywood plan to stand out? Tell us more about the experiences on offer? 

Planet Hollywood of Las Vegas is a larger than life Casino Hotel truly representing the spectacle of the city. However, all Planet Hollywood Hotels and Resorts coming up in various locations are family-fun resorts. The USP of Planet Hollywood Beach Resort, Goa is its team. Obviously, it has a great location on the white sands beach, smart and cool rooms with Hollywood artwork, vast garden and delectable food and beverage offer. But the genuine warmth, flexibility, care and friendliness of staff is the biggest USP. In terms of local concepts, first and foremost the architecture. The resort’s main structure with tiled-sloped roof represents Goa in a subtle and understated way. The vibrant colors of various areas add to it. Across the resort, there are many contemporary art forms which are inherently Indian at the same time does not interfere with the contemporary look of the resort.

King room night

Goa is a 365 days destination and it’s growing. So there will be enough demand in the market for medium term. During the season, we shall also operate the luxury tents on the beach front. These tents will create upside of rates for us. We shall be only ones to operate such luxury tents on the beach front among all the hotels.

What are some of the unique aspects of Planet Hollywood in Goa that travellers must experience?

Firstly, Planet Hollywood Beach Resort, Goa is a hotel of complete different genre. Possibly it’s the first one of its kind in terms of architecture, interiors and the service design. One of the strongest points of the hotel is the extremely high level of engagement with guests through personalization, flexibility and the genuine warmth and care of the team.

What all is planned in terms of expansion, adding new experiences, customer delight etc for the future?

We have the right to open Planet Hollywood Hotels and its branded restaurants like Earl of Sandwich, Planet Hollywood Restaurant etcetera in India.

Personally, which is your favorite hotel in the world and why?

Being a hotelier, I keep learning and observing some or the other “touch points” of all the hotels which I visit. There are many hotels I love for various reasons. However I think HuvafenFushi, Maldives is my most favourite.

And one place in the world you are really keen to visit…

Tibet is the country I would love to visit.

For the Love of Travel: The White Peaks

By Vishakha Talreja

Since you are Delhi-based, how was The White Peaks born exactly?

Aparupa: For us, our two dogs, Maya and Mowgli always meant the world and we always felt a tug in our hearts everytime we travelled to the mountains without them, which is why when we found this house, it seemed to be the perfect summer-home for all of us. Perched on the edge of a beautiful oak f...  more

De-cluttered and simplified comfortable rooms paired with great technology is what hotels are offering these days: Thomas Abraham, GM, Park Hyatt Hyderabad

By Vishakha Talreja

Tell us about the positioning of Park Hyatt Hyderabad Hotel? What type of clientele does it serve?

Park Hyatt Hyderabad is the first urban Park Hyatt hotel in India. As a contemporary and elegant hotel, it offers business travellers and local guests a sophisticated ambience. This top brand of Hyatt believes ‘luxury is personal’ and weaves rare and unexpected pleasures into each and every day. W...  more

While chain hotels bring in standardization, they lack personal touch: Gaurav Jain, MD, Aamod Resorts

By Vishakha Talreja

Today this 8-hotel old entrepreneur says despite the challenges he wouldn't want to turn the clock back! Considering we at The Hotel Explorer love stand-alone, boutique properties and always on a look-out for them, we wouldn't want that either.

Tell us how it all started?

I was a management consultant abroad for 15 years before realized m...  more

Pavithran Nambiar General Manager JW Marriott
“Travellers seek homely hotels.” – Pavithran Nambiar, GM, JW Marriott, Mumbai

By Vishakha Talreja

There isn't much difference between medicine and hospitality. One is a profession that guides to be well and the other is about staying so! Small wonder then that after qualifying in medicine, Pavithran Nambiar, the General Manager of JW Marriott Mumbai, chose to shift to handing out smiles in hotels. With over 17 years of experience, Pavithran has worked with renowned brands across the world such as Accor and Mar...  more

Tête-à-Tête: Himmat Anand, Founder, Tree of Life Resorts & Hotels

By Vishakha Talreja

Here is a freewheeling chat with the man who has the humor, wit and lots of experience in the travel industry. No wonder there is never a dull moment when you are interviewing Mr Anand. While his social media page is full of witty status messages, here is all you need to know about his hotel chain. He also shares some interesting booking tips. Read on:

After working for le...  more

Tête-à-Tête with Anup Shah: Managing Director, Resort Rio Goa

By Vishakha Talreja

Almost all of us dream of having an idyllic holiday getaway far from the madding crowd. But very few have the wherewithal. Anup Shah, 50-year-old owner of Resort Rio- a luxury five-star resort in Arpora, Goa, differs and says," Destiny is a gamechanger too!" After all, Shah, Kenya-born, London-based lawyer, never foresaw that one day he would be helming the affairs at Goa's Number 3 holiday spot ten years ago. Nar...  more

chef kunal kapur
‘Dhabas Bring Back Childhood memories..’- Chef Kunal Kapur

By Vishakha Talreja

Which are your favourite restaurants (located in hotels) in India?

China Kitchen in Hyatt, Akira Back in JW Marriott and Megu in Leela Delhi.

If you have to do a food trail as a traveller and food enthusiast which city will you choose in India? What about abroad?

I would most definitely choose a route from Delhi to Lahore via Amritsar. This is a route that has the best Punjabi dhabas and exploring them would be interesting. D...  more
“I could die eating paya at Taj Lands End..” – Ranbir Kapoor

By Vishakha Talreja

Which is your favourite hotel in the world and why?

It has to be the Taj Land’s End in Mumbai. For two reasons – one because I am a lazy traveler – I actually don’t remember too many places where I stay and secondly, to borrow a ditty from my grandfather’s song – phir bhi dil hai Hindustani! But this isn’t really the only reason you know. I think Taj has an excellent location – perched on a rock that faces the ...  more

    LET'S GET SOCIAL

    NEWSLETTER

    indiaiscalling-partner-250

    About Us

    The Hotel Explorer is a hotel discovery platform that features curated reviews, hotel trends and latest buzz from the hotel industry. What more? You’ll get to know about all exciting hotel deals here, so that you can make informed decisions. In other words, it’s your personal ‘digital’ concierge to the world of hotels. And by hotels we mean not just the popular chains but also boutique properties, home stays, camps, vacation homes, holiday villas and serviced apartments ... in short wherever you choose to stay when travelling. Gear up for all the hotel advice and travel inspir

    Our Facebook Friends

    Get In Touch

    Have an interesting travel story to share or got some feedback? Is there a hotel or a destination that you would like The Hotel Explorer to cover? Would you like to be a guest blogger with us? Do you represent a brand and think we can try and help you promote it on social media or through our website? If answer for any of these is yes drop an email on editor@thehotelexplorer.com or call us on 011-40534590. You can also connect with our Founder/Editor Vishakha Talreja via twitter @vishakhatalreja or just call +91 9711211507.